Path-Routed Services Packet Loss

Resolved

Degraded performance

Started over 2 years agoFebruary 11, 2024Lasted 2 daysFebruary 11, 20242:14 AMFebruary 13, 20243:17 AMUTC

Affected

Hosturly

Websites & Panels

lg.chi.hosturly.com

help.hosturly.com

firewall.hosturly.com

dedi.hosturly.com

Updates

Resolved
February 13, 2024 at 3:17 AMUTC
Resolved
February 13, 2024 at 3:17 AMUTC
The additional load balancer has been running smoothly for the past few hours. All packet loss and additional latency issues have been resolved. We will now be marking this incident as resolved.
Update
February 12, 2024 at 10:14 PMUTC
Update
February 12, 2024 at 10:14 PMUTC
Following up regarding information from Path: they attempted to add another load balancer pursuant to the packet loss issue. While usually seamless, this addition ultimately resulted in the immediate removal of it, which caused the flap in one of our traffic sessions. They are currently working on resolving and bringing back into rotation.
Update
February 12, 2024 at 9:58 PMUTC
Update
February 12, 2024 at 9:58 PMUTC
One of our load-balanced BGP sessions with Path flapped, which resulted in roughly 50% of traffic experiencing a drop in connectivity while it reconvened on our other BGP session that remained online and operational. More information to follow.
Monitoring
February 11, 2024 at 2:14 AMUTC
Monitoring
February 11, 2024 at 2:14 AMUTC
Our monitoring systems have detected packet loss on Path-routed services throughout the evening. We have been in contact with them regarding the ongoing issues. Our team is continuing to monitor. We expect the issues to subside soon, and will provide updates as needed.

Infraly, LLC - Path-Routed Services Packet Loss – Incident details