Infraly, LLC - Infraly - Global - Path-Routed Services - Packet Loss – Incident details

All systems operational

Infraly - Global - Path-Routed Services - Packet Loss

Resolved
Degraded performance
Started about 1 year agoLasted about 23 hours

Affected

Third Party

Degraded performance from 1:06 AM to 11:48 PM

Path.net

Degraded performance from 1:06 AM to 11:48 PM

Remote DDoS Protection

Degraded performance from 1:06 AM to 11:48 PM

North America → Chicago, Illinois

Degraded performance from 1:06 AM to 11:48 PM

North America → Dallas, Texas

Degraded performance from 1:06 AM to 11:48 PM

North America → Kansas City, Missouri

Degraded performance from 1:06 AM to 11:48 PM

Updates
  • Resolved
    Resolved

    At 19:48 UTC on March 16th, 2025, we received the all-clear from Path that GTT had completed their maintenance. Since then, there have been no issues with connections. We will continue to monitor as always.

  • Update
    Update

    Path has notified us that one of their upstreams, GTT, is performing emergency maintenance to hopefully correct the issues previously mentioned in this incident post. This maintenance will begin at 15:45 UTC today and is expected to end at 19:45 UTC. Please note that there may be a blip in connectivity for Path-routed services that traverse the PoPs undergoing maintenance.

  • Update
    Update

    Path has notified us that one of their upstreams, GTT, is performing emergency maintenance to hopefully correct the issues previously mentioned in this incident post. This maintenance will begin at 6:00 UTC today and is expected to end at 7:00 UTC. Please note that there may be a blip in connectivity for Path-routed services that traverse the PoPs undergoing maintenance.

  • Identified
    Identified

    We are aware of issues currently with Path-routed services worldwide. We are currently in communication with them as this is outside of our control. Please note that no protection offering is perfect when not controlled by us: Path and Neoprotect both encountered similar issues today.