Infraly, LLC - Hosturly - Legacy CHI-P-VPS-1 Hardware Failure – Incident details

CHI-P-VPS-1 is now fully operational following the successful installation of a new motherboard. All virtual machines are online and functioning as expected. This incident is now considered resolved. As this event qualifies for SLA credit, we have proactively credited affected accounts with three months of additional service free of charge. This exceeds our SLA requirements, and we’ve done so as a gesture of goodwill and to reaffirm our commitment to providing reliable service and going above and beyond for our customers. We appreciate your patience and understanding.

A technician has replaced the suspected failed hardware. Unfortunately, the replacement is showing the same signs of failure. Due to this being legacy hardware, we have scaled down our backups as we no longer use these systems in any other production environment. Our systems team has ordered the replacement part and is expected to be delivered tomorrow, May 1st, 2025. Upon delivery, we will perform another replacement.

Our team has concluded that this is due to hardware failure. We are currently awaiting a technician to replace the motherboard and get this back in production. We will provide updates as soon as possible.