Infraly, LLC - Infraly - London - LON-P-VPS-1 Upgrade – June 13th, 2025 – Maintenance details

The affected machine is now back online following the arrival and installation of a replacement motherboard earlier today. Our team completed the swap and validation successfully, and all VMs on LON-P-VPS-1 should now be fully operational.

To clarify, we initially attempted to restore service using our standby hardware. However, that system was also found to have a failed motherboard and would not post, which required us to order a replacement. While delivery was originally expected on Saturday based on tracking information, the part did not arrive until today, Sunday, which unfortunately extended the outage.

We sincerely apologize for the disruption and inconvenience this has caused. We’re providing a full month of service credit to all affected customers, going beyond what’s covered under our SLA. No ticket is necessary; this credit will be automatically applied to the impacted services.

Thank you again for your patience and understanding throughout this incident.

This service remains offline due to a critical component failure that occurred following a recent upgrade. Unfortunately, the standby hardware we had on-site was also found to be non-functional, which further delayed recovery efforts. An emergency replacement has been ordered and is being delivered today, Saturday. Once received, our team will immediately proceed with installation and testing to bring the machine back online and fully operational. We sincerely apologize for the ongoing disruption. Per our Service Level Agreement (SLA), account credits will be issued to all affected customers. Further updates will be provided as progress is made.