Infraly, LLC - Infraly - Chicago - 45.62.160.0/24 Routing Issues – Incident details

Experiencing partially degraded performance

Infraly - Chicago - 45.62.160.0/24 Routing Issues

Identified
Degraded performance
Started about 2 hours ago

Affected

Physgun

Degraded performance from 1:21 AM to 12:00 AM

Game Hosting

Degraded performance from 1:21 AM to 12:00 AM

Dedicated Servers

Degraded performance from 1:21 AM to 12:00 AM

Colocation

Degraded performance from 1:21 AM to 12:00 AM

Premium VPS

Degraded performance from 1:21 AM to 12:00 AM

Budget VPS

Degraded performance from 1:21 AM to 12:00 AM

Updates
  • Identified
    Identified

    45.62.160.0/24 is experiencing routing issues. This prefix is one of our last remaining leased prefixes, as we have moved solely to deploying new systems on fully-owned prefixes. From our initial investigation, this routing issue is caused by a bug in the IP lease systems, where their automation removed the ROA and RPKI objects for the IP subnet. These two objects are how internet providers know that a provider, such as us in this case, is permitted to route traffic to. We are working with the IP leaser to resolve this problem immediately. If you would like to change IP addresses to not encounter this issue, please open a ticket, and we will assist with doing so. We will provide updates as soon as possible.