Infraly, LLC - Notice history

Experiencing partially degraded performance

Notice history

Dec 2025

Physgun - Panel Maintenance - gamecp.physgun.com
Scheduled for December 05, 2025 at 5:00 AM – 9:00 AM about 4 hours
  • Planned
    December 05, 2025 at 5:00 AM
    Planned
    December 05, 2025 at 5:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Physgun - Panel Maintenance - gamecp.physgun.com - December 5th, 2025
    Location Affected: All shared Physgun customers
    Start Date: December 5th, 2025 @ 05:00 UTC
    Estimated End Date: December 5th, 2025 @ 09:00 UTC

    Summary:
    We will be performing scheduled maintenance to migrate to our new game panel. The existing panel will be unavailable for an estimated up to 4 hours (though the window may be extended if needed). This maintenance only affects the control panel, not live game traffic.

    Impact on Customer:
    During the maintenance window, the game panel will be inaccessible, and you will not be able to manage, restart, or configure your servers from the panel. Your servers will remain online during the migration, but once the upgrade is completed, all servers will be rebooted, causing a brief interruption in service per server. As this is a major upgrade, bugs or issues may occur after the migration; if you notice anything unusual, please open a ticket so our team can investigate and resolve it.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.infraly.co).

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly, Physgun, WISP, & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / physgun.com / wisp.gg / buildurly.com

Nov 2025

No notices reported this month

Oct 2025

WISP - Front-end Outage
  • Resolved
    Resolved

    At 13:37 UTC, front-end services have returned back online. We're in touch with our account manager and support staff at Cloudflare. If any users are experiencing issues, please follow the proper support channels.

  • Investigating
    Investigating

    At 13:10 UTC, our monitoring reported WISP front-end services became inaccessible due to an issue with Cloudflare. Our team is currently working on recovering and bringing online.

Infraly - Global - Network Instability
  • Update
    Update

    Additional network capacity has been successfully added without any issues. Our team continues to monitor performance closely to ensure optimal stability and reliability.

    In the coming days, several more ports are scheduled for activation with our Tier 1 providers, further strengthening our network capacity and resilience.

    We want to sincerely thank everyone who has supported us throughout this unprecedented event. Your patience and trust mean a great deal to us, and we’re proud to continue delivering solid, stable experiences for all of our customers.

  • Update
    Update

    Our network team is in the process of activating several additional ports with our Tier 1 providers. During this activation period, there may be brief instances of connectivity instability as new paths are brought online and traffic is rebalanced.

    Please know that our team is doing everything possible to ensure a smooth transition while strengthening our overall capacity and redundancy. These upgrades are part of our ongoing efforts to stay ahead of the evolving challenges within today’s complex network landscape.

    We appreciate your patience and understanding as we continue improving reliability and performance across our global network.

  • Monitoring
    Monitoring

    We want to provide clarity regarding the network disruptions some customers have experienced.

    At present, the Internet is facing major instability caused by a record-breaking DDoS botnet known as Aisuru. This botnet has launched attacks in the multi-terabit per second (Tbps) range, so large that they not only affect targeted networks but also cause congestion across Internet service providers and upstream carriers worldwide. The impact is being seen far beyond any single provider, with effects rippling across a wide range of services globally.

    To minimize the impact, we have been actively shifting traffic between all available DDoS protection partners at our disposal. Our team is closely monitoring attacks and implementing real-time routing adjustments to reroute traffic away from congested paths, while also coordinating with upstream carriers to ensure the fastest possible recovery when instability occurs.

    It is important to understand that no provider is fully immune to this botnet due to its unprecedented scale. Industry-wide, providers such as OVH, GSL, Cosmic Guard, Path, NeoProtect, and many others have all faced the same challenges. If attackers target a protection provider’s own network, temporary instability can still occur until routes are rebalanced, and even with multiple providers in place, there is no guarantee that these issues can be fully resolved when attacks of this magnitude occur.

    Online games are particularly sensitive to these conditions because of the way their protocols handle connections and timeouts. Even if routing is corrected quickly, the initial attack may already have caused packet loss, lag spikes, or disconnects before adjustments can take effect.

    Please be assured that it is in our best interest to keep your services stable and resilient. Our team is monitoring this situation around the clock and taking every possible step to reduce impact. We will continue adjusting traffic flows and working closely with our DDoS protection partners as the situation evolves.

    This level of attack is unprecedented, and while it is affecting providers worldwide, we remain committed to doing everything possible to shield your services and maintain stability.

Infraly - London - Carrier Maintenance - October 1st, 2025
  • Completed
    October 02, 2025 at 12:00 AM
    Completed
    October 02, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    October 01, 2025 at 8:00 PM
    In progress
    October 01, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    October 01, 2025 at 8:00 PM
    Planned
    October 01, 2025 at 8:00 PM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Infraly - London - Carrier Maintenance - October 1st, 2025
    Location Affected: London, UK Path-Routed Prefixes
    Start Date: October 1st, 2025 @ 20:00 UTC
    Estimated End Date: October 2nd, 2025 @ 0:00 UTC

    Summary: Path.net, one of our third-party DDoS-protection providers in London, is performing maintenance in its London place of presence (PoP).

    Impact on Customer: During the window, there is a possibility that connections may drop and then re-establish. If deemed necessary, we will shift the prefixes to our secondary DDoS protection upstream, Neoprotect. You may see a change in latency as routes will be different throughout the maintenance. Our team will monitor throughout the window.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.infraly.co).

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly, Physgun, WISP, & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / physgun.com / wisp.gg / buildurly.com

Oct 2025 to Dec 2025

Next