Notice history
Dec 2023
- CompletedDecember 19, 2023 at 4:20 PMCompletedDecember 19, 2023 at 4:20 PM
The TOR switch upgrade maintenance has concluded. If you are currently experiencing issues connecting to your machine, please contact us via live chat, ticket, or phone. Our team very much appreciates your ongoing support!
- UpdateDecember 19, 2023 at 2:59 PMUpdateDecember 19, 2023 at 2:59 PM
We are finalizing connections and configurations. We will continue into a maintenance period and will alert when it is officially completed.
- UpdateDecember 19, 2023 at 2:03 PMUpdateDecember 19, 2023 at 2:03 PM
We are still working on upgrading the switching equipment. We are going to be extending this maintenance by an additional hour. We will provide further updates as we progress.
- In progressDecember 19, 2023 at 1:00 PMIn progressDecember 19, 2023 at 1:00 PM
Maintenance is now in progress
- PlannedDecember 19, 2023 at 1:00 PMPlannedDecember 19, 2023 at 1:00 PM
Dear user,
Please refer to a very important maintenance announcement that may have an impact on hosting services:
Emergency Network Maintenance – December 19th, 2023
Services Affected: Dedicated & Colocation Customers in CHI-R2
Start Time: 8AM ET
Estimated End Time: 9AM ETSummary: We are performing a top-of-rack (TOR) switch upgrade in one of our legacy cabinets, CHI-R2, to further improve network performance, reliability, and capacity.
Impact on Customer: There will be a brief impact to all customers located in this cabinet at some point throughout this maintenance period as we will be moving ethernet cables from the legacy Juniper switch to the new one. To find out if you are affected, please refer to our dedicated/colocation panel to see if your machine has an identifier that begins with “CHI-R2”.
Updates: We will provide updates via our status page as needed. You can subscribe for alerts on our status page (https://status.hosturly.com).
If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or by calling us at (833) INF-RALY.
Sincerely,
Infraly, LLC DBA Hosturly & Buildurly
a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
p: +1 (833) INF-RALY
w: infraly.co / hosturly.com / buildurly.com
Nov 2023
- CompletedNovember 18, 2023 at 11:00 AMCompletedNovember 18, 2023 at 11:00 AM
Maintenance has completed successfully
- In progressNovember 18, 2023 at 5:00 AMIn progressNovember 18, 2023 at 5:00 AM
Maintenance is now in progress
- PlannedNovember 18, 2023 at 5:00 AMPlannedNovember 18, 2023 at 5:00 AM
Dear user,
Please refer to a very important maintenance announcement that may have an impact on hosting services:
Emergency Network Maintenance – November 18th, 2023
Services Affected: VPS, Web, Dedicated & Colocation
Start Time: 12AM ET
Estimated End Time: 6AM ETSummary: Due to recent issues, redundant MUX/DEMUX equipment providing fiber connectivity is being replaced to improve network performance, reliability, and capacity.
Impact on Customer: We do not anticipate any impact resulting in a complete loss of traffic; however, please note that there may be a temporary slowdown and/or increase in latency due to suboptimal routing.
Updates: We will provide updates via our status page as we receive them from SBA Edge’s network operations center. You can subscribe for alerts on our status page (https://status.hosturly.com).
If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or by calling us at (833) INF-RALY.
Sincerely,
Infraly, LLC DBA Hosturly & Buildurly
a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
p: +1 (833) INF-RALY
w: infraly.co / hosturly.com / buildurly.com
- CompletedNovember 10, 2023 at 8:00 AMCompletedNovember 10, 2023 at 8:00 AM
Maintenance has completed successfully
- In progressNovember 10, 2023 at 7:00 AMIn progressNovember 10, 2023 at 7:00 AM
Maintenance is now in progress
- PlannedNovember 10, 2023 at 7:00 AMPlannedNovember 10, 2023 at 7:00 AM
Dear user,
Please refer to a very important maintenance announcement that may have an impact on hosting services:
Emergency Network Maintenance – November 10th, 2023
Services Affected: VPS, Web, Dedicated & Colocation
Start Time: 2AM ET
Estimated End Time: 3AM ETSummary: An edge network switch connecting to the Chicago Internet Exchange is undergoing a restart due to a software fault.
Impact on Customer: We expect a minimal impact. Changes to traffic routes will be made to hopefully subside routing issues. However, please note that there may be a temporary slowdown and/or brief drops in traffic traversing the network as a result of this.
Updates: We will provide updates via our status page as we receive them from SBA Edge’s network operations center. You can subscribe for alerts on our status page (https://status.hosturly.com).
If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or by calling us at (833) INF-RALY.
Sincerely,
Infraly, LLC DBA Hosturly & Buildurly
a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
p: +1 (833) INF-RALY
w: infraly.co / hosturly.com / buildurly.com
- ResolvedResolved
Our team has diagnosed the frozen CHI-P-VPS-3 machine. It has since been updated with packages and returned back online and functional at 7:23 AM ET, on November 4th, 2023.
Due to the circumstances regarding this outage, we are obligated to provide compensation based on our service level agreement (SLA). To claim your SLA credit, please open a ticket on our client area (https://shop.hosturly.com). Ensure that you are logged in, and note the service(s) affected and the total outage time in the ticket. We will then properly calculate the compensation based on our SLA. We sincerely apologize for the inconvenience this may have caused.
- InvestigatingInvestigating
Our monitoring systems reported that CHI-P-VPS-3, a premium VPS hosting machine, experienced a kernel panic at 3:29 AM ET, on November 4th, 2023.
Oct 2023
- CompletedOctober 14, 2023 at 7:41 AMCompletedOctober 14, 2023 at 7:41 AM
SBA Edge's network operations center has confirmed that the final maintenance period has concluded. This completes the facility's core network upgrade which will lead to improved performance, reliability, and capability.
At Hosturly, we appreciate your patience and understanding over the past month. We understand that the disruptions caused by maintenance have resulted in several inconveniences. Rest assured, this maintenance will allow us to continue to improve our offerings to you. Thank you for being part of our Hosturly community.
- UpdateOctober 14, 2023 at 5:36 AMUpdateOctober 14, 2023 at 5:36 AM
A drop did occur, and connectivity was hindered. Connectivity is restored, and all services are online. Please note that we are still within the maintenance period and will update you when we receive a notification from the network operations center that maintenance has been completed.
- In progressOctober 14, 2023 at 4:00 AMIn progressOctober 14, 2023 at 4:00 AM
Maintenance is now in progress
- PlannedOctober 14, 2023 at 4:00 AMPlannedOctober 14, 2023 at 4:00 AM
Dear user,
Please refer to a very important maintenance announcement that may have an impact on hosting services:
Network Maintenance – October 14th, 2023
Services Affected: VPS, Web, Dedicated & Colocation
Start Time: 12AM ET
Estimated End Time: 6AM ETSummary: SBA Edge, our data center partner in Chicago, is performing maintenance on its core network to further improve performance, reliability, and capabilities.
Impact on Customer: We do not anticipate any impact; however, we are scheduling this in the event there is any disruption to client services.
Updates: We will provide updates via our status page as we receive them from SBA Edge’s network operations center. You can subscribe for alerts on our status page (https://status.hosturly.com).
If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or by calling us at (833) INF-RALY.
Sincerely,
Infraly, LLC DBA Hosturly & Buildurly
a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
p: +1 (833) INF-RALY
w: infraly.co / hosturly.com / buildurly.com
- ResolvedResolved
Our monitoring systems detected Path-routed services offline in Chicago at 9:05 AM ET. After further investigation, BBOI, a carrier we use with priority routing to our respective Path endpoint, suffered an outage at the Equinix facility we connect at, which is located at 350 E Cermak Rd. Due to the priority routing preference of BBOI, our Path endpoint connection was not restored on an alternative carrier in the blend we utilize.
Additionally, our automated system for controlling BGP announcements ultimately failed in rolling over these Path-routed prefixes to alternative carriers. As a result, our team manually restored connectivity to these prefixes at 9:56 AM ET. We have reviewed where our automated system failed and have made improvements that will be tested rigorously.
Due to the circumstances regarding this outage, we are obligated to provide compensation based on our service level agreement (SLA). To claim your SLA credit, please open a ticket on our client area (https://shop.hosturly.com). Ensure that you are logged in, and note the service(s) affected and the total outage time in the ticket. We will then properly calculate the compensation based on our SLA. We sincerely apologize for the inconvenience this has caused. Please be assured that we have taken the necessary steps to limit this situation from happening further.
- IdentifiedIdentified
At 9:05 AM ET, our monitoring system detected outages across several Path-routed endpoints in Chicago and alerted our team. Our automated system did not engage and swap routes accordingly, which caused manual intervention. As of 9:56 AM ET, we have restored connectivity. We will provide a further statement after we have concluded our investigations. We sincerely apologize for the inconvenience!