Infraly, LLC - Notice history

Twilio SMS experiencing degraded performance

Notice history

Jan 2026

Infraly - Chicago - Network Maintenance – January 8th, 2026
  • Completed
    January 08, 2026 at 1:00 PM
    Completed
    January 08, 2026 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    January 08, 2026 at 12:00 PM
    In progress
    January 08, 2026 at 12:00 PM
    Maintenance is now in progress
  • Planned
    January 08, 2026 at 12:00 PM
    Planned
    January 08, 2026 at 12:00 PM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Infraly - Chicago - Network Maintenance – January 8th, 2026

    Services Affected: Chicago, Illinois Data Center
    Start: January 8th, 2026 @ 12:00 UTC
    Estimated End: January 8th, 2026 @ 13:00 UTC

    Summary: We will be performing maintenance on our core network infrastructure to further enhance performance, reliability, and capability.

    Impact on Customer: During this window, our network team will make changes to better optimize traffic routing. While we take every possible step to minimize and isolate any impact, there is always an inherent risk of disruption as changes are applied. We appreciate your patience and understanding.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.infraly.co).

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly, Physgun, WISP, & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / physgun.com / wisp.gg / buildurly.com

Physgun - Machine Maintenance - lon-s-game-3
  • Completed
    January 01, 2026 at 4:14 AM
    Completed
    January 01, 2026 at 4:14 AM
    Maintenance has completed successfully.
  • In progress
    January 01, 2026 at 3:40 AM
    In progress
    January 01, 2026 at 3:40 AM
    Maintenance is now in progress
  • Planned
    January 01, 2026 at 3:40 AM
    Planned
    January 01, 2026 at 3:40 AM

    We will be performing updates to system software on lon-s-game-3.physgun.com. This should only last about 30 minutes.

Dec 2025

Infraly - London - LON-P-VPS-1 Drive Replacement – December 30th, 2025
  • Completed
    December 30, 2025 at 5:00 PM
    Completed
    December 30, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    December 30, 2025 at 1:00 PM
    In progress
    December 30, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    December 30, 2025 at 1:00 PM
    Planned
    December 30, 2025 at 1:00 PM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Infraly - London - LON-P-VPS-1 Drive Replacement – December 30th, 2025

    Services Affected: LON-P-VPS-1
    Start Date: December 30th, 2025 @ 13:00 UTC
    Estimated End Date: December 30th, 2025 @ 17:00 UTC

    Summary: We will be performing maintenance on LON-P-VPS-1 to replace a failed redundant drive in a RAID array.

    Impact on Customer: During this window, one of our datacenter technicians will be performing a hardware replacement that will require powering down LON-P-VPS-1. Once the replacement is complete, the machine will be brought back online. We have scheduled this window to account for other pending tasks that may affect the exact timing of this work. We appreciate your patience and understanding.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.infraly.co).

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly, Physgun, WISP, & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / physgun.com / wisp.gg / buildurly.com

Physgun - Panel Maintenance - gamecp.physgun.com
  • Completed
    December 05, 2025 at 9:27 AM
    Completed
    December 05, 2025 at 9:27 AM

    Maintenance has been completed successfully. You may need to start your server back up. If you have any issues, please open a ticket with details on billing.physgun.com.

  • In progress
    December 05, 2025 at 5:00 AM
    In progress
    December 05, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    December 05, 2025 at 5:00 AM
    Planned
    December 05, 2025 at 5:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Physgun - Panel Maintenance - gamecp.physgun.com - December 5th, 2025
    Location Affected: All shared Physgun customers
    Start Date: December 5th, 2025 @ 05:00 UTC
    Estimated End Date: December 5th, 2025 @ 09:00 UTC

    Summary:
    We will be performing scheduled maintenance to migrate to our new game panel. The existing panel will be unavailable for an estimated up to 4 hours (though the window may be extended if needed). This maintenance only affects the control panel, not live game traffic.

    Impact on Customer:
    During the maintenance window, the game panel will be inaccessible, and you will not be able to manage, restart, or configure your servers from the panel. Your servers will remain online during the migration, but once the upgrade is completed, all servers will be rebooted, causing a brief interruption in service per server. As this is a major upgrade, bugs or issues may occur after the migration; if you notice anything unusual, please open a ticket so our team can investigate and resolve it.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.infraly.co).

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly, Physgun, WISP, & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / physgun.com / wisp.gg / buildurly.com

Nov 2025

Infraly - Global - Gcore-routed Services
  • Resolved
    Resolved

    On November 24th, 2025, at 14:02 UTC, we experienced an issue affecting certain traffic to our Chicago and London locations that was routed through our DDoS mitigation provider, Gcore. Due to the recent and ongoing DDoS activity over the past two months from the unprecedented Aisuru botnet, we had proactively routed a majority of our traffic through Gcore for protection. During this incident, our core network remained healthy, and traffic via other upstream providers continued operating normally. BGP sessions with Gcore also remained up, and they continued to accept and propagate our announcements globally; however, an automation error on Gcore’s side caused their filtering appliances to stop forwarding ingress traffic to our endpoints in Chicago and London.

    Our monitoring systems alerted us at 14:02 UTC, and our team acknowledged the alert immediately. After investigation, we identified Gcore as the source of the problem and began isolating affected prefixes. At 14:33 UTC, all Chicago Gcore-routed prefixes were shifted to alternative upstream providers, and at 14:40 UTC, we did the same for London Gcore-routed prefixes. Shortly after these changes, traffic levels and service availability for both locations returned to normal.

    Following our outreach, Gcore confirmed that the disruption was caused by an unintended automation change on their side and acknowledged that this should not have occurred. They quickly corrected the issue, after which we carefully shifted traffic back to Gcore on a per-/24 basis when it was appropriate to do so, based on traffic levels and mitigation needs. We are also reviewing our own routing, automation, and failover procedures to further reduce the impact of any similar provider-side issues in the future.

    We understand the disruption and inconvenience this incident may have caused and sincerely apologize for the impact on your services. Thank you for your patience while we mitigated the issue and worked with Gcore to restore normal operation.

    Please note that this incident does qualify for SLA credit. If you were impacted, please open a ticket to receive your credit. Please make sure to include service(s) affected, outage time, total affected outage period, and any other necessary information to assist with administering SLA credit.

  • Investigating
    Investigating

    At 14:02 UTC, our monitoring reported connectivity issues across Gcore-routed services on our network in Chicago and London. Our team is currently reviewing and will provide updates as needed.

Nov 2025 to Jan 2026

Next