Infraly, LLC - Notice history

All systems operational

Notice history

Jun 2024

Dark Fiber Upgrades – June 28th, 2024
  • Completed
    June 28, 2024 at 7:00 AM
    Completed
    June 28, 2024 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    June 28, 2024 at 4:00 AM
    In progress
    June 28, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    June 28, 2024 at 4:00 AM
    Planned
    June 28, 2024 at 4:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Network Maintenance – June 28th, 2024

    Services Affected: Chicago, Illinois Data Center
    Start Date: June 28th, 2024 @ 12 AM ET
    Estimated End Date: June 28th, 2024 @ 3 AM ET

    Summary: We will be conducting an upgrade on a single dark fiber connection between our facility at 603 Discovery Drive in West Chicago and 427 South La Salle Street in downtown Chicago.

    Impact on Customer: There is no expected interruption to service as redundant dark fiber connections will remain online and operational; however, there may be a temporary slowdown and/or increase in latency. As a result, we have decided to notify our customers for transparency.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.hosturly.com).

    If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or call us at (833) INF-RALY. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / buildurly.com

Chicago, Illinois Data Center Power Maintenance – June 27th, 2024
  • Completed
    June 27, 2024 at 10:00 PM
    Completed
    June 27, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    June 27, 2024 at 12:00 PM
    In progress
    June 27, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    June 27, 2024 at 12:00 PM
    Planned
    June 27, 2024 at 12:00 PM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Power Maintenance – June 27th, 2024

    Services Affected: Chicago, Illinois Data Center
    Start Date: June 27th, 2024 @ 8 AM ET
    Estimated End Date: June 27th, 2024 @ 6 PM ET

    Summary: SBA Edge will be performing equipment upgrades to medium voltage utility ATS switches on-site. The systems will be tested and recommissioned during this maintenance window as well. IT loads and peripheral systems are protected by (4) 2MW Caterpillar diesel engines. SBA engineering and necessary support personnel will be on-site.

    Impact on Customer: There is no expected interruption to service; however, transferring systems creates inherent risk. As a result, we have decided to notify our customers for transparency.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.hosturly.com).

    If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or call us at (833) INF-RALY. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / buildurly.com

Infrastructure Cluster Maintenance – June 26th, 2024
  • Completed
    June 26, 2024 at 7:52 AM
    Completed
    June 26, 2024 at 7:52 AM

    Maintenance has been completed successfully. If you are encountering issues, don't hesitate to get in touch with support.

  • In progress
    June 26, 2024 at 7:00 AM
    In progress
    June 26, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2024 at 7:00 AM
    Planned
    June 26, 2024 at 7:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    General Maintenance – June 26th, 2024

    Services Affected: shop.hosturly.com, dedi.hosturly.com, vps.hosturly.com, firewall.hosturly.com, lg.chi.hosturly.com
    Start Date: June 26th, 2024 @ 3 AM ET
    Estimated End Date: June 26th, 2024 @ 4 AM ET

    Summary: We will be performing maintenance on our infrastructure cluster to further improve performance, reliability, and capability.

    Impact on Customer: The following sites will be affected: shop.hosturly.com, dedi.hosturly.com, vps.hosturly.com, firewall.hosturly.com, and lg.chi.hosturly.com. During this maintenance, these sites will be in a degraded state, meaning that you may or may not be able to access them. If during this time you encounter an action to be done on a panel but are unable to do so, please contact support to get it executed ASAP.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.hosturly.com).

    If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or call us at (833) INF-RALY. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / buildurly.com

CHI-P-VPS-2, CHI-P-VPS-3, & CHI-P-VPS-4 Maintenance – June 25th, 2024
  • Completed
    June 25, 2024 at 7:30 AM
    Completed
    June 25, 2024 at 7:30 AM

    Maintenance has been completed successfully. If you are encountering issues, don't hesitate to get in touch with support.

  • In progress
    June 25, 2024 at 7:00 AM
    In progress
    June 25, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    June 25, 2024 at 7:00 AM
    Planned
    June 25, 2024 at 7:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    General Maintenance – June 25th, 2024

    Services Affected: Premium VPS Machines: CHI-P-VPS-2, CHI-P-VPS-3, & CHI-P-VPS-4
    Start Date: June 25th, 2024 @ 3 AM ET
    Estimated End Date: June 25th, 2024 @ 4 AM ET

    Summary: We will be performing maintenance to further improve performance, reliability, and capability on our premium VPS hosting machines: CHI-P-VPS-2, CHI-P-VPS-3, & CHI-P-VPS-4.

    Impact on Customer: VMs hosted on CHI-P-VPS-2, CHI-P-VPS-3, & CHI-P-VPS-4 will encounter a brief downtime as we conduct this maintenance. To find out if you are on the affected machines, you may view the "Product Details" page when managing the specific service. If you need assistance finding this, please contact support.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.hosturly.com).

    If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or call us at (833) INF-RALY. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / buildurly.com

Dark Fiber Upgrades – June 24th, 2024
  • Completed
    June 24, 2024 at 2:45 PM
    Completed
    June 24, 2024 at 2:45 PM

    Maintenance has completed successfully

  • In progress
    June 24, 2024 at 4:00 AM
    In progress
    June 24, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    June 24, 2024 at 4:00 AM
    Planned
    June 24, 2024 at 4:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Network Maintenance – June 24th, 2024

    Services Affected: Chicago, Illinois Data Center
    Start Date: June 24th, 2024 @ 12 AM ET
    Estimated End Date: June 24th, 2024 @ 3 AM ET

    Summary: We will be conducting an upgrade on a single dark fiber connection between our facility at 603 Discovery Drive in West Chicago and 350 East Cermak Road in downtown Chicago.

    Impact on Customer: There is no expected interruption to service as redundant dark fiber connections will remain online and operational; however, there may be a temporary slowdown and/or increase in latency. As a result, we have decided to notify our customers for transparency.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (https://status.hosturly.com).

    If you have any questions, don't hesitate to contact our client relations team via support ticket, live chat, or call us at (833) INF-RALY. Thank you again for your cooperation and support!

    Sincerely,

    Infraly, LLC DBA Hosturly & Buildurly
    a: 1636 N Cedar Crest Blvd, #122, Allentown, PA 18104, USA
    e: hello@infraly.co / hello@hosturly.com / hello@buildurly.com
    p: +1 (833) INF-RALY
    w: infraly.co / hosturly.com / buildurly.com

May 2024

R4, R5 and R6 Partial Power Outage
  • Resolved
    Resolved

    SBA Edge has provided an additional update at 3:21 PM ET to the partial power interruption that occurred in the early morning hours today. Please refer to it below.

    The building has been transferred to normal source; generators are in now in standby mode. All systems are reporting normal. This is the final update from the SBA Edge Facilities Engineering team until the RCA becomes available.

    Reminder:
    The MV ATS switch will be tested/evaluated/repaired at 8AM tomorrow morning. There should be no impact to clients. Our staff will be readily available to rapidly respond if further issues arise.

  • Update
    Update

    SBA Edge has provided an additional update at 12:58 PM ET to the partial power interruption that occurred in the early morning hours today. Please refer to it below.

    Our utility provider ComEd is reporting utility power has been restored to the CHI603 facility. We are planning a 1PM EST re-transfer to utility. We have additional support personnel onsite to ensure a seamless re-transfer sequence. We expect no interruptions to client services.

    The MV ATS switch will be further evaluated/repaired/tested at 8AM tomorrow morning. The repair and most of the testing can be completed with the switch in a decoupled state. Our staff will be readily available to rapidly respond to further issues until repairs can be made.

    A root cause analysis (RCA) will be provided for this event as soon as possible.

  • Update
    Update

    This is a direct message from SBA Edge:

    Please be advised, at approximately 4:10AM (this is CT), we experienced a utility 2 fault. Emergency generators are running. It appears our medium voltage ATS on utility 2 failed to transfer. The switch was manually cranked and closed restoring power to the B utility system via generators. The site is presently in a stable condition. We will provide more details as soon as possible.

  • Monitoring
    Monitoring

    At 5:38 AM ET, R4, R5, and R6 cabinets experienced a partial power outage across one of their circuits. As of 5:50 AM ET, these cabinets are coming back online; however, some systems may be encountering issues as this was a power loss event. We believe this to be a possible failure of equipment at the datacenter level, and are awaiting communication from the network operations center (NOC) for more information. As soon as we have more information, we will share it. If you are currently experiencing any issues, please open a ticket.

Apr 2024

Infrastructure Cluster Maintenance
  • Completed
    May 01, 2024 at 11:31 PM
    Completed
    May 01, 2024 at 11:31 PM

    This has been completed as of 7:30 PM ET. Thank you again for your patience and understanding!

  • In progress
    April 27, 2024 at 2:15 PM
    In progress
    April 27, 2024 at 2:15 PM

    Our team is currently performing maintenance on our backend infrastructure cluster that hosts some of our websites and panels. As a result, you may encounter degraded performance and/or outages. If you require assistance regarding a service, please contact support and we’ll be able to assist.

Path-Routed Services Outage
  • Resolved
    Resolved

    Path-routed services have come back online. Our team is still investigating further to resolve any issues that may appear. We will continue to keep you updated. SLA credit will be given regarding this outage. More information regarding credit will be released in the official post-mortem.

  • Investigating
    Investigating

    Our team is currently investigating an incident regarding Path-routed services being unreachable. We will provide updates ASAP.

Apr 2024 to Jun 2024

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